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Google Keyword Rankings for : heskett service profit chain model
1
https://www.researchgate.net/publication/313967372_The_Service-Profit_Chain
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https://www.researchgate.net/publication/313967372_The_Service-Profit_Chain
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2
https://www.amazon.com/Service-Profit-Chain-James-Heskett/dp/0684832569
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https://www.amazon.com/Service-Profit-Chain-James-Heskett/dp/0684832569
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3
https://fourweekmba.com/service-profit-chain/
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https://fourweekmba.com/service-profit-chain/
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4
https://www.toolshero.com/strategy/service-profit-chain/
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https://www.toolshero.com/strategy/service-profit-chain/
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5
https://www.hbs.edu/faculty/Pages/item.aspx?num=284
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https://www.hbs.edu/faculty/Pages/item.aspx?num=284
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6
https://www.business2community.com/customer-experience/service-profit-chain-works-care-01639838
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https://www.business2community.com/customer-experience/service-profit-chain-works-care-01639838
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7
https://journals.sagepub.com/doi/full/10.1177/10946705211052410
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https://journals.sagepub.com/doi/full/10.1177/10946705211052410
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8
https://scholarworks.calstate.edu/downloads/9306t1540
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https://scholarworks.calstate.edu/downloads/9306t1540
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9
https://www.b2bframeworks.com/service-profit-chain
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https://www.b2bframeworks.com/service-profit-chain
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10
https://www.pomsmeetings.org/confpapers/004/004-0108.pdf
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https://www.pomsmeetings.org/confpapers/004/004-0108.pdf
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11
https://mikehohnen.com/the-service-profit-chain/
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https://mikehohnen.com/the-service-profit-chain/
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12
https://www.cbsnews.com/news/putting-the-service-profit-chain-to-work/
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https://www.cbsnews.com/news/putting-the-service-profit-chain-to-work/
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13
https://en.wikipedia.org/wiki/Service%E2%80%93profit_chain
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https://en.wikipedia.org/wiki/Service%E2%80%93profit_chain
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14
https://irp.cdn-website.com/a974e6d9/files/uploaded/PPG_Service-Profit-Chain.pdf
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https://irp.cdn-website.com/a974e6d9/files/uploaded/PPG_Service-Profit-Chain.pdf
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15
https://books.google.com/books/about/The_Service_Profit_Chain.html?id=d2BZyQU8KYIC
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https://books.google.com/books/about/The_Service_Profit_Chain.html?id=d2BZyQU8KYIC
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16
https://vtechworks.lib.vt.edu/bitstream/handle/10919/26257/KalyanDissertation.pdf
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https://vtechworks.lib.vt.edu/bitstream/handle/10919/26257/KalyanDissertation.pdf
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17
https://quizlet.com/490124064/service-profit-chain-by-heskett-flash-cards/
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https://quizlet.com/490124064/service-profit-chain-by-heskett-flash-cards/
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18
https://jmrh.chitkara.edu.in/index.php/jmrh/article/view/6
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https://jmrh.chitkara.edu.in/index.php/jmrh/article/view/6
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19
https://etd.ohiolink.edu/apexprod/rws_etd/send_file/send?accession=osu1106686551&disposition=inline
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20
https://www.prosellsalestraining.edu.au/images/stories/Services/white_paper.pdf
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https://www.prosellsalestraining.edu.au/images/stories/Services/white_paper.pdf
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21
https://www.emerald.com/insight/content/doi/10.1108/09564230510613997/full/pdf
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https://www.emerald.com/insight/content/doi/10.1108/09564230510613997/full/pdf
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22
https://library2.smu.ca/bitstream/handle/01/24992/myrden_susan_e_phd_2013.pdf?sequence=1
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https://library2.smu.ca/bitstream/handle/01/24992/myrden_susan_e_phd_2013.pdf?sequence=1
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23
https://www.academia.edu/26496056/The_service_profit_chain_An_empirical_analysis_in_high_contact_service_industries
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https://www.academia.edu/26496056/The_service_profit_chain_An_empirical_analysis_in_high_contact_service_industries
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24
https://www.infosurv.com/the-new-focus-on-the-service-profit-chain/
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https://www.infosurv.com/the-new-focus-on-the-service-profit-chain/
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25
https://thebusinessprofessor.com/management-leadership-organizational-behavior/value-profit-chain-explained
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https://thebusinessprofessor.com/management-leadership-organizational-behavior/value-profit-chain-explained
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26
https://www.12manage.com/methods_heskett_value_profit_chain.html
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https://www.12manage.com/methods_heskett_value_profit_chain.html
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27
https://www.jstor.org/stable/1558046
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https://www.jstor.org/stable/1558046
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28
https://serviceprofitchain.com/about-us
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https://serviceprofitchain.com/about-us
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29
https://www.scirp.org/journal/paperinformation.aspx?paperid=462
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https://www.scirp.org/journal/paperinformation.aspx?paperid=462
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30
https://www.ebay.com/itm/284803594537
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31
https://dl.acm.org/doi/abs/10.5555/2805407.2805413
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https://dl.acm.org/doi/abs/10.5555/2805407.2805413
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32
https://www.facebook.com/serviceprofitchaininstitute
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https://www.facebook.com/serviceprofitchaininstitute
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33
https://bookshop.org/p/books/the-service-profit-chain-how-leading-companies-link-profit-and-growth-to-loyalty-satisfaction-and-value-james-l-heskett/10213668
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https://bookshop.org/p/books/the-service-profit-chain-how-leading-companies-link-profit-and-growth-to-loyalty-satisfaction-and-value-james-l-heskett/10213668
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34
https://psycnet.apa.org/record/2005-05345-001
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https://psycnet.apa.org/record/2005-05345-001
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35
http://www.ajbasweb.com/old/ajbas/2011/November-2011/1634-1645.pdf
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http://www.ajbasweb.com/old/ajbas/2011/November-2011/1634-1645.pdf
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36
http://web.ncyu.edu.tw/~fredli/sta/marketing.pdf
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http://web.ncyu.edu.tw/~fredli/sta/marketing.pdf
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37
https://customerthink.com/connecting-satisfaction-with-behavior-does-the-service-profit-chain-or-the-employee-engagement-profit-chain-still-work/
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https://customerthink.com/connecting-satisfaction-with-behavior-does-the-service-profit-chain-or-the-employee-engagement-profit-chain-still-work/
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38
https://search.proquest.com/openview/18adac33111b32ffc28471c7b8cf72cb/1?pq-origsite=gscholar&cbl=38177
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https://search.proquest.com/openview/18adac33111b32ffc28471c7b8cf72cb/1?pq-origsite=gscholar&cbl=38177
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39
https://www.scribd.com/book/224431464/Service-Profit-Chain
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https://www.scribd.com/book/224431464/Service-Profit-Chain
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40
https://research.wpcarey.asu.edu/services-leadership/2015/12/11/the-service-profit-chain-reloaded/
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https://research.wpcarey.asu.edu/services-leadership/2015/12/11/the-service-profit-chain-reloaded/
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41
https://www.coursehero.com/file/22763798/Service-Profit-Chain-CBA-41021/
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https://www.coursehero.com/file/22763798/Service-Profit-Chain-CBA-41021/
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42
https://mmss.wcas.northwestern.edu/thesis/articles/get/815/Rajamannar2013.pdf
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https://mmss.wcas.northwestern.edu/thesis/articles/get/815/Rajamannar2013.pdf
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43
https://hbsp.harvard.edu/product/R0807L-PDF-ENG?itemFindingMethod=Search
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https://hbsp.harvard.edu/product/R0807L-PDF-ENG?itemFindingMethod=Search
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44
https://www.booksamillion.com/p/Service-Profit-Chain/W-Earl-Sasser/9780684832562
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https://www.booksamillion.com/p/Service-Profit-Chain/W-Earl-Sasser/9780684832562
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45
https://www.employment-studies.co.uk/system/files/resources/files/355.pdf
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https://www.employment-studies.co.uk/system/files/resources/files/355.pdf
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46
https://flevy.com/browse/flevypro/service-profit-chain-2645
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https://flevy.com/browse/flevypro/service-profit-chain-2645
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47
https://so04.tci-thaijo.org/index.php/NDJ/article/download/2893/2483
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https://so04.tci-thaijo.org/index.php/NDJ/article/download/2893/2483
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48
https://hospitalityinsights.ehl.edu/service-profit-chain
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https://hospitalityinsights.ehl.edu/service-profit-chain
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49
http://www.emeraldinsight.com/doi/pdfplus/10.1108/17410400610641735
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http://www.emeraldinsight.com/doi/pdfplus/10.1108/17410400610641735
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50
https://www.linkedin.com/pulse/service-profit-chain-model-balaji-raju
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https://www.linkedin.com/pulse/service-profit-chain-model-balaji-raju
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51
https://www.poms.org/conferences/cso2007/talks/35.pdf
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https://www.poms.org/conferences/cso2007/talks/35.pdf
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52
https://studymoose.com/literature-review-54-example-essay
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https://studymoose.com/literature-review-54-example-essay
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53
https://www.target.com/p/the-service-profit-chain-by-w-earl-sasser-leonard-a-schlesinger-james-l-heskett-hardcover/-/A-78697139
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54
https://www.genex.co.za/wp-content/uploads/2020/12/Measuring-Success-and-Return-on-Investment-In-line-with-CX-November-2020-WP_SdFReview.pdf
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55
https://secure.toolkitfiles.co.uk/clients/12463/sitedata/Misc/heskett-service--profit.ppt
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https://secure.toolkitfiles.co.uk/clients/12463/sitedata/Misc/heskett-service--profit.ppt
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56
https://www.abebooks.com/Service-Profit-Chain-Heskett-James-Sasser/30776513892/bd
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https://www.abebooks.com/Service-Profit-Chain-Heskett-James-Sasser/30776513892/bd
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57
https://workartsadvisors.com/tag/service-profit-chain/
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https://workartsadvisors.com/tag/service-profit-chain/
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58
https://www.ijser.org/researchpaper/Model-of-Service-Profit-Chain-of-Hospitality-Accommodation-in-Bali.pdf
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https://www.ijser.org/researchpaper/Model-of-Service-Profit-Chain-of-Hospitality-Accommodation-in-Bali.pdf
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59
https://www.studocu.com/row/document/the-university-of-the-west-indies-mona/productivity-and-quality-techniques/putting-the-service-profit-chain-to-work/16075836
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https://www.studocu.com/row/document/the-university-of-the-west-indies-mona/productivity-and-quality-techniques/putting-the-service-profit-chain-to-work/16075836
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60
https://www.walmart.com/ip/The-Service-Profit-Chain-How-Leading-Companies-Link-Profit-and-Growth-to-Loyalty-Satisfaction-and-Value-Hardcover-9780684832562/375724
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https://www.walmart.com/ip/The-Service-Profit-Chain-How-Leading-Companies-Link-Profit-and-Growth-to-Loyalty-Satisfaction-and-Value-Hardcover-9780684832562/375724
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61
https://www.marketingfacts.nl/berichten/service-profit-chain-betrokkenheid-als-verdienmodel-voor-verzekeraars/
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https://www.marketingfacts.nl/berichten/service-profit-chain-betrokkenheid-als-verdienmodel-voor-verzekeraars/
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62
https://ideas.repec.org/a/eee/proeco/v130y2011i2p236-245.html
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https://ideas.repec.org/a/eee/proeco/v130y2011i2p236-245.html
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63
https://www.cram.com/essay/The-Importance-Of-Service-Profit-Chain-In/PKT2YVAZ7MQQ
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https://www.cram.com/essay/The-Importance-Of-Service-Profit-Chain-In/PKT2YVAZ7MQQ
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64
https://www.storytel.com/ae/ar/books/512901-Service-Profit-Chain
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https://www.storytel.com/ae/ar/books/512901-Service-Profit-Chain
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65
https://www.cutter.com/article/concierge-center-putting-value-service-profit-chain-work-468006
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https://www.cutter.com/article/concierge-center-putting-value-service-profit-chain-work-468006
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66
https://www.bartleby.com/essay/Marriott-Hotels-And-The-Service-Profit-Chain-P3GFHK4N9MWQ
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https://www.bartleby.com/essay/Marriott-Hotels-And-The-Service-Profit-Chain-P3GFHK4N9MWQ
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67
https://www.chegg.com/homework-help/questions-and-answers/57-service-profitability-employees-lo57-define-attributes-service-profit-chain-service-pro-q34653230
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https://www.chegg.com/homework-help/questions-and-answers/57-service-profitability-employees-lo57-define-attributes-service-profit-chain-service-pro-q34653230
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68
https://www.booktopia.com.au/the-service-profit-chain-w-earl-sasser/book/9780684832562.html
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https://www.booktopia.com.au/the-service-profit-chain-w-earl-sasser/book/9780684832562.html
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69
https://wenku.baidu.com/view/3ce80b05b52acfc789ebc930
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70
https://madoc.bib.uni-mannheim.de/25696/1/W123e%20Social%20Identity%20and%20the%20Service%20Profit%20Chain%20final.pdf
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https://madoc.bib.uni-mannheim.de/25696/1/W123e%20Social%20Identity%20and%20the%20Service%20Profit%20Chain%20final.pdf
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71
https://scindeks-clanci.ceon.rs/data/pdf/2466-4693/2020/2466-46932001055Q.pdf
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https://scindeks-clanci.ceon.rs/data/pdf/2466-4693/2020/2466-46932001055Q.pdf
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72
https://mro.massey.ac.nz/bitstream/handle/10179/2018/02_whole.pdf
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https://mro.massey.ac.nz/bitstream/handle/10179/2018/02_whole.pdf
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73
https://bulkbookstore.com/the-service-profit-chain-9780684832562
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https://bulkbookstore.com/the-service-profit-chain-9780684832562
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74
https://www.forbes.com/sites/davidburkus/2016/04/18/the-customer-isnt-always-right/
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https://www.forbes.com/sites/davidburkus/2016/04/18/the-customer-isnt-always-right/
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75
https://nanopdf.com/download/putting-the-service-profit-chain-to-work_pdf
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https://nanopdf.com/download/putting-the-service-profit-chain-to-work_pdf
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76
https://link.springer.com/chapter/10.1007/978-1-4419-1628-0_3
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https://link.springer.com/chapter/10.1007/978-1-4419-1628-0_3
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77
https://clarity.fm/mikehohnen/expertise/service-profit-chain
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https://clarity.fm/mikehohnen/expertise/service-profit-chain
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78
https://dimelab.us/riferimenti-bibliografici/the-service-profit-chain/
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https://dimelab.us/riferimenti-bibliografici/the-service-profit-chain/
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79
https://klebernobrega.files.wordpress.com/2011/07/artigo-spc-poms-2009-enviado.pdf
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https://klebernobrega.files.wordpress.com/2011/07/artigo-spc-poms-2009-enviado.pdf
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80
https://ijecm.co.uk/wp-content/uploads/2015/06/3676.pdf
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https://ijecm.co.uk/wp-content/uploads/2015/06/3676.pdf
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81
https://digitalscholarship.unlv.edu/cgi/viewcontent.cgi?article=1545&context=thesesdissertations
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82
https://www.barnesandnoble.com/w/the-ownership-quotient-james-l-heskett/1110900274
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https://www.barnesandnoble.com/w/the-ownership-quotient-james-l-heskett/1110900274
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83
https://repository.tcu.edu/bitstream/handle/116099117/19901/Imaizumi__Matthew-Honors_Project.pdf?sequence=1&isAllowed=y
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https://repository.tcu.edu/bitstream/handle/116099117/19901/Imaizumi__Matthew-Honors_Project.pdf?sequence=1&isAllowed=y
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84
https://cleo.rutgers.edu/articles/ownership-quotient-putting-the-service-profit-chain-to-work-for-unbeatable-competitive-advantage/
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https://cleo.rutgers.edu/articles/ownership-quotient-putting-the-service-profit-chain-to-work-for-unbeatable-competitive-advantage/
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85
https://studentshare.org/miscellaneous/1527615-to-what-extent-can-hesketts-service-profit-chain-be-supported-by-empirical-evidence-and-other-arguments
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https://studentshare.org/miscellaneous/1527615-to-what-extent-can-hesketts-service-profit-chain-be-supported-by-empirical-evidence-and-other-arguments
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86
https://cxre.co/lifestyle/harvard-business-reviews-service-profit-chain
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https://cxre.co/lifestyle/harvard-business-reviews-service-profit-chain
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87
https://norma.ncirl.ie/2871/1/davidaryan.pdf
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https://norma.ncirl.ie/2871/1/davidaryan.pdf
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88
https://research.cbs.dk/files/58771077/IMTC_2016_Final_Paper_Gronholdt_and_Martensen_01.02.2016.pdf
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https://research.cbs.dk/files/58771077/IMTC_2016_Final_Paper_Gronholdt_and_Martensen_01.02.2016.pdf
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89
https://leadx.org/articles/how-the-engagement-profit-chain-leads-to-a-5x-higher-stockprice/
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