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1 Email Settings — osTicket 1.17.1 documentation
http://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html
osTicket allows you to setup unlimited number of email addresses to handle all your company's mail accounts and email communication.
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2 Want email sent to staff when new ticket opened.
https://forum.osticket.com/d/4845-want-email-sent-to-staff-when-new-ticket-opened
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and ...
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3 Problem with sending emails for helpdesk staff - osTicket Forum
https://forum.osticket.com/d/92025-problem-with-sending-emails-for-helpdesk-staff
Hello,I need to help with sending emails from osTicket. For Customers emails always deliver OK, but not for staff. None emails with Reset ...
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4 Reassigned Ticket to send email notification to assigned staff
https://forum.osticket.com/d/80065-reassigned-ticket-to-send-email-notification-to-assigned-staff
i have enabled all in the Ticket Assignment Alert but it will not send notification for re-assigned tickets. blank checked my mailserver's ...
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5 Send email ticket alert to Team - osTicket Forum
https://forum.osticket.com/d/88557-send-email-ticket-alert-to-team
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and ...
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6 [resolved] Staff members not getting emails - osTicket Forum
https://forum.osticket.com/d/79389-resolved-staff-members-not-getting-emails
Other members in the team don't receive the notification of a new ticket in there emails.If admin can get the emails and then can send ...
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7 Email to User when Ticket assigned to Staff - osTicket Forum
https://forum.osticket.com/d/75611-email-to-user-when-ticket-assigned-to-staff
› 75611-email-to-user-when...
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8 problem sending mail to add new staff welcome
https://forum.osticket.com/d/77566-problem-sending-mail-to-add-new-staff-welcome
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and ...
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9 Send email notifications - osTicket Forum
https://forum.osticket.com/d/90252-send-email-notifications
Is there a way to configure OSTicket to send staff emails if a ticket status changes from Closed to Open?
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10 attachments sent with the notify email to staff - osTicket Forum
https://forum.osticket.com/d/9572-attachments-sent-with-the-notify-email-to-staff
It would be a good feature if when a ticket comes in with attachments, those attachments could be sent to the staff on their email with the ...
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11 send email notification when adding new users - osTicket Forum
https://forum.osticket.com/d/79914-send-email-notification-when-adding-new-users
Commonly referred to as a Mail server (some softwares are: Exchange, Postfix, etc.)Q: and how can I configure an email account to use SMTP?!A: ...
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12 Email Templates — osTicket 1.17.1 documentation
http://docs.osticket.com/en/latest/Getting%20Started/Email%20Templates.html
osTicket relies on predefined templates when sending out auto responses, notices and alerts. ... New Ticket Alert: Alert sent to staff on new ticket.
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13 Choose whether or not to send new ticket alert to team ...
https://forum.osticket.com/d/91753-choose-whether-or-not-to-send-new-ticket-alert-to-team-members-by-department
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and ...
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14 Alerts Guide — osTicket 1.17.1 documentation
http://docs.osticket.com/en/latest/Guides/Alerts%20Guide.html
New Ticket Alert for Admin Email is sent to the listed email for each ticket created in the help desk, regardless of the department it is routed to. This ...
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15 [Alerts & Notices] Not send emails to Department Members
https://forum.osticket.com/d/75829-alerts-notices-not-send-emails-to-department-members
Hello,I have a problem with auto sending alerts email to members when new ticket arrived or ticket is assigned to a staff.Email is only sent ...
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16 Change User - osTicket Forum
https://forum.osticket.com/d/94321-change-user
All users should be able to send to the generic (support@company.com) email address and still have it open as them. If they are sending as ...
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17 No alert email to user reply - osTicket Forum
https://forum.osticket.com/d/101548-no-alert-email-to-user-reply
When user open a ticket via email (I configured email fetch), OsTicket send alert emails to admins and staff and who is configured.
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18 Forward ticket as email - osTicket Forum
https://forum.osticket.com/d/92384-forward-ticket-as-email
Giving them access to OSticket is not an option so currently we save a copy of all emails on the rmail server and when one comes in to OSticket ...
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19 Email notification for new ticket, per department?
https://forum.osticket.com/d/98802-email-notification-for-new-ticket-per-department
We have an osTicket install running 4 different teams. Three of the teams are very small (2 people each) so they don't monitor the inbox ...
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20 "New Message Alert" never sends email - osTicket Forum
https://forum.osticket.com/d/91981-new-message-alert-never-sends-email
3. Agent logs in and assigns to himself -> this step isn't necessary as the ticket is auto-assigned to agent's team.4. User replies ...
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21 [MOD] Enable staff to respond via email instead of web
https://forum.osticket.com/d/5927-mod-enable-staff-to-respond-via-email-instead-of-web
You really can just send an email to your support email with the ticket number in brackets as the subject and it should work the same as long as ...
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22 Agents not receiving new ticket notifications - osTicket Forum
https://forum.osticket.com/d/98015-agents-not-receiving-new-ticket-notifications
› 98015-agents-not-receivin...
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23 Email Notification - osTicket Forum
https://forum.osticket.com/d/75983-email-notification
No mail Notification is given even after Notification is turn on to receive.We have tried many ways but Notification is not sent out any ...
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24 Stale Ticket email notice everyday once to Team/Dept or ...
https://forum.osticket.com/d/98478-stale-ticket-email-notice-everyday-once-to-team-dept-or-assigned-agent
currently osTicket only sends a single notice for tickets when they become stale (overdue). You could probably achieve something like this with ...
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25 Send Email Notification Closed Tickets - osTicket Forum
https://forum.osticket.com/d/90490-send-email-notification-closed-tickets
-or-Q: "Can I updated closed tickets and have it notify team assigned / manager"A: Yes, any Agent update to the ticket is announced if you have ...
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26 Email to Create Ticket - osTicket Forum
https://forum.osticket.com/d/100925-email-to-create-ticket
I settled on osTicket to use to organize our HelpDesk staff's workflow and create a database for future reference. Has anyone been able to get ...
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27 Agent Receiving Task Notifications via Email for Department ...
https://forum.osticket.com/d/99417-agent-receiving-task-notifications-via-email-for-department-he-doesnt-belong-to
The only thing is that his name is on the messages, so that would mean OSTicket intended to send the message to him, no? I'll take a look at the ...
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28 Can't receive email confirmation when creating user account.
https://forum.osticket.com/d/93503-can-t-receive-email-confirmation-when-creating-user-account
Adding a user just adds a guest user. Once you add the User if you register them it sends an email. osTicket can be configured a number of ways.
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29 [MOD] Allow Staff to reply to emails - osTicket Forum
https://forum.osticket.com/d/2234-mod-allow-staff-to-reply-to-emails
This will allow staff to reply to any email from osTicket and expect it to be added to the ticket as a response. It only works if the first part ...
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30 Email to create ticket in osTicket - Spiceworks Community
https://community.spiceworks.com/topic/2356790-email-to-create-ticket-in-osticket
I settled on osTicket to use to organize our HelpDesk staff's workflow and create a database for future reference. Has anyone been able to ...
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31 Signature not being added to the Staff reply #4097 - GitHub
https://github.com/osTicket/osTicket/issues/4097
And it is not being added indeed. Signature goes to the mail sent, but not to the reply itself. I've fixed that by adding $signature to the $ ...
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32 How to Setup Your Helpdesk Using OS Ticket - 6B Partners
https://www.6bpartners.com/blog/how-to-setup-your-helpdesk-using-os-ticket
While osTicket uses PHP Mail Function to send outgoing emails, this may cause the emails to go into the receiver's spam. To prevent this, it is recommended that ...
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33 New Ticket Alert not working for Organization Account Manager
https://stackoverflow.com/questions/32558154/new-ticket-alert-not-working-for-organization-account-manager
go to Admin panel -> Settings -> Alerts & Notices -> New Ticket Alert and check · go to Admin panel -> Staff -> Department -> YOUR DEPARTMENT and ...
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34 osTicket - ADMIN Magazine
https://www.admin-magazine.com/Articles/Ticket-Management-with-osTicket/(offset)/3
You can create your own SMTP server configuration for each account in the Email Addresses section. If you do not manage the SMTP server itself, some specifics ...
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35 I can't connect to OSTicket - Zoho Cares
https://help.zoho.com/portal/en/community/topic/i-can-t-connect-to-osticket
If you are able to send emails using the same server details, then OSTicket has connectivity issues. So you need to contact OSTicket team to make sure their ...
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36 Vision Helpdesk vs osTicket Comparison | SaaSworthy.com
https://www.saasworthy.com/compare/vision-helpdesk-vs-osticket?pIds=569,4817
On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the ...
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37 Ticket Filters — SupportSystem 1.15.6 documentation
http://docs.supportsystem.com/en/latest/Admin/Manage/Ticket%20Filters.html
Emails: Tickets created from any/all emails sent to the system to create tickets. ... Auto-Assign To: Auto-assign to specific Staff or Team when rules are ...
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38 osTicket not sending emails - digitalFAQ Forum
https://www.digitalfaq.com/forum/web-tech/5345-osticket-sending-emails.html
osTicket should just have an SMTP setting somewhere in the script admin, along with a mailto (Google) on where to send it.
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39 osTicket Reviews 2022: Details, Pricing, & Features - G2
https://www.g2.com/products/osticket/reviews
osTicket is an open source support ticket system. ... Sometimes emails customers send with complex bodies like forwarding and coloring may not show all the ...
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40 Topic: %{ticket.thread.lastmessage} inserts the original message
https://osticketawesome.com/forums/topic/ticket-thread-lastmessage-inserts-the-original-message/
I can even send an email to your osTicket and see what a reply looks like. It would even be enough for me to hear from another user that the ...
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41 osTicket Docker Image
https://hub.docker.com/r/osticket/osticket
Wait for the installation to complete then browse to your osTicket staff ... Hence this image supports osTicket sending of mail by sending directly to ...
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42 osTicket Features & Capabilities - GetApp
https://www.getapp.com/it-management-software/a/osticket/features/
Users can easily send in a help request via email, and oS ticket automatically creates a ticket and alerts our help desk. The system allows for tickets to ...
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43 OSTicket Alternative for Ticket Management - Helprace
https://site.helprace.com/osticket-alternative
Helprace is the only alternative to OSTicket you'll ever need. ... Manage emails as a team. ... Send emails via your own SMTP server if required.
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44 Top 10 osTicket Alternatives (Help Desk Software) for 2022
https://www.proprofsdesk.com/blog/osticket-alternatives/
Email automation functionality to share automated emails is missing. Zendesk Plans Include: Suite Team: $49/agent/month. Suite Growth: $79/agent ...
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45 osTicket Reviews, Demo & Pricing - 2022 - Software Advice
https://www.softwareadvice.com/help-desk/osticket-profile/
Review of osTicket Software: system overview, features, price and cost information. ... Once a ticket is sent, the software also sends an automated email ...
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46 osTicket support - Webquarry
https://www.webquarry.com/list.php?osticket
osTicket · Web and Email Support: Tickets can be created via email, online forms or phone (created by staff). · Auto Response: Automatic reply that is sent out ...
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47 Best IT Helpdesk Ticketing Systems You Must Try [2022]
https://helpjuice.com/blog/it-ticketing-system
In short, it's best to help your IT support staff to be as productive as possible. ... sends an email, or reaches out through live chat.
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48 osTicket Connector - Plugins - WordPress.org
https://wordpress.org/plugins/scand-osticket-connector/
This WordPress plugin supports the creation of new tickets in the osTicket system by using osTicket API. Only contact forms, which send emails, ...
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49 Creating tickets with Email in osTicket - postfix - Server Fault
https://serverfault.com/questions/758889/creating-tickets-with-email-in-osticket
According to the osTicket official documentation, there are two methods for email fetching: Email Piping and POP3/IMAP Polling.
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50 OSticket Web Support ticketing System - Tutorials
https://ittutorials.net/open-source/web-development/osticket-web-support-ticketing-system/
auto-response to customers. automatically send a message to the sender that the ticket was received. assign tickets to staff, and allow to transfer them when ...
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51 osTicket - Installatron
https://installatron.com/osticket
Auto Response: Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates. Canned Replies: Predefined ...
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52 OS ticket not fetching emails from gmail inbox
https://osticket88.rssing.com/chan-65553956/all_p19.html
So only registered users can also send emails to my default osticket email ... I've checked my settings and made sure that both staff and client ...
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53 How to Configure Emails in osTicket - Outlook - YouTube
https://www.youtube.com/watch?v=lBT2qordWFs
Sep 6, 2019
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54 osTicket for Amahi
https://www.amahi.org/apps/osticket
osTicket · Web and Email Suppport Tickets can be created via email, online forms or phone (created by staff). · Auto Response Automatic reply that is sent out ...
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55 osTicket - customer support ticket system - LinuxLinks
https://www.linuxlinks.com/osticket/
Web and email support: Users can submit tickets either by email or from a web portal. · Auto responses: Users (and staff) will receive auto-generated emails ...
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56 WHATSNEW.md · develop · peupleLà / osTicket-1.8 · GitLab
https://framagit.org/peuplela/osticket-1-8/-/blob/develop/WHATSNEW.md
osTicket v1.7.2. Enhancements. The ticket number is no longer required in the subject line and staff can reply to emails and create an internal note (released ...
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57 OSTicket Email attachment not working correctly - Super User
https://superuser.com/questions/1498837/osticket-email-attachment-not-working-correctly
› questions › osticket-email-attach...
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58 WHATSNEW.txt
http://www.gia.com.co/WHATSNEW.txt
... upgrading from osTicket 1.6 (#614) * Email templates ship with the ticket ... following an email link (17725ca) ### Security and Performance * Staff can ...
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59 osTicket/osTicket v1.8.3 on GitHub - NewReleases.io
https://newreleases.io/project/github/osTicket/osTicket/release/v1.8.3
New release osTicket/osTicket version v1.8.3 on GitHub. ... Fix crash sending fatal alert email (bdfb2f1); Fix partial corruption of HTML @Style attributes ...
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60 MOD: Staff CC ticket responses for osTicket 1.7ST | tmib.net
https://tmib.net/mod-staff-cc-ticket-responses-for-osticket-1-7st/
This mod is a partial update of the old 1.6ST Send reply to alternate/additional email address(es) by Scottro it has been updated for osTicket version 1.7ST ...
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61 osTicket: Help Desk Ticketing Done Right - Linux.com
https://www.linux.com/training-tutorials/osticket-help-desk-ticketing-done-right/
Web and email support: Users can submit tickets either by email or from a web portal. · Auto responses: Users (and staff) will receive auto- ...
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62 Change theme osticket - Natascha Stvrtnik
https://natascha-stvrtnik.de/change-theme-osticket.html
3) modify the PHP file in change of sending emails to instead using the ... OSTicket file include/staff/header.inc.php and insert after the following line: ...
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63 The Top 7 Best Open Source Ticketing Systems (2022)
https://isotropic.co/best-open-source-ticketing-systems/
OSTicket is one of the easy-to-use open-source platforms. It is reliable, easy to install, and to figure out. You support team won't have to ...
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64 Development of the conceptual schema of the osTicket system ...
https://upcommons.upc.edu/bitstream/handle/2117/12369/osticket_report11.pdf
The osTicket system allows users to create new tickets online or by email. ... o When a new ticket is created is alerted by mail to the staff: Yes/No ...
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65 Osticket Scp Login - Women's Safety NSW
https://womenssafetynsw.org.au/osticket-scp-login
osTicket Staff Control Panel Authentication Required. ... To log in to Osticket Scp Login account, you will need to enter your email address or phone number ...
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66 FUHSD Staff Support Desk
https://ticket.fuhsd.org/kb/faq.php?id=8
Step 5: Compose Email on the bottom right hand side select Next Step - Preview & Send. image. Step 6: On bottom right hand side of select Send Mail.
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67 osTicket - How To HelpDesk
https://howtohelpdesk.com/category/support-system/osticket/
To configure OAuth on osTicket. Now go to Emails>Select your support email address>Remote Mailbox>Select OAuth2 – Microsoft under Authentication. Fill in the ...
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68 Email Шаблоны - osTicket.ru
http://osticket.ru/etemplates
New Ticket Alert: Alert sent to staff on new ticket. New Message Alert: Alert sent to staff when user replies to an existing ticket. New Internal Note Alert: ...
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69 osTicket: The Best Open Source Ticket System - Desde Linux
https://blog.desdelinux.net/en/open-source-ticket-system/
Transfer tickets between departments or assign them to team members to ensure they are handled by the correct staff. All applications are filed online. The user ...
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70 18 Awesome Open-source Self-Hosted Ticketing System for ...
https://medevel.com/17-ticket-system-self-hosted/
By using the ticketing system, help desk team can view and answer all the tickets ... Osticket is a free and open-source ticket system, It has been built to ...
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71 Staff - Winnipeg School Division
https://www.winnipegsd.ca/page/9662/staff
Online Student Registration · Staff Email · For Email Assistance click here · Change My Password · Change My Password Instructions.pdf.
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72 Email Templates Guide - clonemeagain/awesome-osticket Wiki
https://github-wiki-see.page/m/clonemeagain/awesome-osticket/wiki/Email-Templates-Guide
osTicket relies on predefined templates when sending out auto responses, notices and alerts. Each template has a set of variable placeholder ...
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73 Getting osTicket to schedule ticket creation from emails
https://technology.siprep.org/getting-osticket-to-schedule-ticket-creation-from-emails/
If you go to Admin Panel > Emails > Settings > Incoming Emails, right now (as of release 1.10.4—the latest stable release as of this ...
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74 Failed to login invalid token fix
https://oldpalmgolfclub.us/failed-to-login-invalid-token-fix.htm
Usually this is the same as your email address, however some SMTP servers require ... osTicket System Logs:Invalid CSRF Token __CSRFToken__No PHP errors are ...
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75 Adding custom fields to your tickets and support request form
https://support.zendesk.com/hc/en-us/articles/4408883152794-Adding-custom-fields-to-your-tickets-and-support-request-form
(i'm not sure of the name of this field in english , but this field indicates wether the ticket was created from a mail , a call, ...).
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76 Osticket Agent Login - Login page - lifeluxespa.ca
https://lifeluxespa.ca/osticket-agent-login/
Password Reset Email: Template of the email sent to staff members when using the Forgot My Password link. https://docs.osticket.com/en/latest/Admin/Settings/ ...
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77 pi0/osticket-docker – Matnbaz
https://matnbaz.net/en/github/pi0/osticket-docker
Wait for the installation to complete then browse to your osTicket staff ... Hence this image supports osTicket sending of mail by sending directly to ...
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